Email Notification Setup Guide & Routed Tracking Link

Email Notification allows users to automatically receive an email once a route is completed. The email includes a route summary and a link to view detailed route information, proof of delivery, stop-level attachments, and downloadable reports.

In this article, you will learn how to:

Set up an email notification rule
Configure recipients and markets
Understand what is included in the email and detailed route view

Create an Email Notification Rule

From the left navigation menu, go to Notifications → open the Email tab → click Create New Rule.
Fill in the required details to configure the rule & save.

Name: Add a clear name for the email notification rule
Notification For: Set to Routes (email notifications are only sent for completed routes)
When (Notification Type): Action-based notification
What (Trigger Event): Sent when the route is completed
In (Market): Select the applicable market
Recipient (Email Addresses): Enter the email address(es)
Once configured, review the email preview (includes a link to view the detailed route report) and click Save to activate the rule.
Once saved, you should see the email notification logic card with all the conditions. You can Duplicate, Edit or Delete logic as per your preference.

What Happens After a Route Is Completed

Once a route is completed, the system automatically sends an email notification to the configured recipients. The email includes a button/link “Click this link to get the detailed view” which takes the user to the routed order details page.

What Users Can See in the Detailed View

Overview & report download: summary of the completed route and option for downloading the report

Proof of Delivery: select stops from the dropdown View attachments for each stop

Route Details Table: Full table view of all route and stop-level details

Also, sharing the sample routed tracking link here for a quick view, https://fi.fulflld.live/t/r/69e8f6f0530c0ddd69184d33

Important Notes

Email notifications are only available for Routes
Emails are triggered only when a route is marked as Completed
Ensure correct market selection while creating the rule
Double-check recipient email addresses to avoid delivery issues
Exceptions include failed or canceled orders
Proof of delivery attachments depend on the selected stop
Reports can be downloaded in .xlsx format for further analysis