Managing Users, Roles, and Permissions

If you have access to user settings, you can add users to the platform, assign roles, and manage permissions across the platform. This article covers:

• User Roles and Permissions
• Managing Platform Users

User Roles and Permissions

You can assign users to the following roles:

Admin:

Admins have full access to the platform. They can view and modify all orders, manage users, create clients, configure orders, and adjust organisation settings.

Dispatcher:

Dispatchers coordinate with customers, manage logistics for drivers, assign drivers to orders and coordinate delivery times to ensure smooth operations.

Driver:

Drivers handle the pick-up and drop-off of orders. They can view and initiate deliveries assigned to them via the driver app.

Managing Platform Users

Admins and dispatchers can manage users through the settings page at https://app.fulflld.com/settings. To add users and assign roles, follow these steps:

Navigate to the Settings Page

Access the settings page from the avatar dropdown.

Select Users

From the left navigation bar, select "Users".

Add a New User

Click the "Add User" button.

Fill Out User Information and assign a Role

In the Create User form, enter the user’s Full Name, Email, and Password.

From the "User Type" dropdown, select whether the user will have a Driver role or an User of the Web app.

• If the type is set to "Driver", fill in the details and set the password so that the Driver can login to FULFLLD Driver app using these credentials.
• If the type is set to "User", fill in the details and assign the role of "Admin" or "Dispatcher" so that the user can perform their tasks within your organisation's workspace.

Create the User

Click Create to add the user to the platform.

After creation, a success notification will appear at the top of the screen. You can find the new user in the user list. Share their login credentials, and they will be able to access their FULFLLD Workspace or the FULFLLD Driver app.